Frequently Asked Questions
ZeeBay ® is Zimbabwe's very own bidding, selling and buying platform that has been purpose built with
– online safety – and – ease of use – in mind.
As an – online first – selling platform, our presence is primarily online. This where we bring together buyers and sellers from all 4 corners of the Zimbabwe.
Products can only be viewed online. Our sellers use hi-resolution and high quality product photos. These allow buyers to make a fair assessment of the product before they bid or buy it.
Additionally, you can chat with the seller to ask them more about the product.
A Bidding product is a product that is being sold through an auction. Interested buyers place their bids over the duration of the auction. The winner, at the end of the auction, will automatically have the product added to their cart.
Bidding products are easily identified by a red bubble with a fire emoji.
Bidding products are easily identified by a red bubble with a fire emoji.
An Instant Buy product is a product that is being sold at a specified price. There is no need to wait, or bid, you can just add it to your cart and check it out instantly.
Instant Buy products are easily identified by a blue bubble with a lightning emoji.
Instant Buy products are easily identified by a blue bubble with a lightning emoji.
Tokens are used to redeem services on our platform. We also reward good platform citizens with tokens for participating in certain activities or taking certain actions.
A tokens required indicator is present on all actions needing tokens to proceed. Putting your mouse over the indicator will show the number of tokens needed to perform the action.
A tokens required indicator is present on all actions needing tokens to proceed. Putting your mouse over the indicator will show the number of tokens needed to perform the action.
Firstly, you must
register as a user. Only registered users may participate in bidding.
Secondly, your email also needs to be verified as this is where you will receive most of your notifications related to bidding.
You then set the bid cap, which is the maximum amount you are willing to pay for the product you are interested in. The platform will then use automatic bidding, applying the minimum amount required for you to beat any other bidders. If your bid is not the highest, your bid cap will be exhausted and you will be notified.
You then set the bid cap, which is the maximum amount you are willing to pay for the product you are interested in. The platform will then use automatic bidding, applying the minimum amount required for you to beat any other bidders. If your bid is not the highest, your bid cap will be exhausted and you will be notified.
The product you were bidding on will automatically be added to your cart. You need to check out this cart to secure your bid.
Presently, the only shipping options offered to buyers are free options. Buyers are free to make private arrangements with sellers, for paid shipping, but this is entirely at their own risk.
Not yet, but we are working on it.
In the mean time, all payments are settled offline, directly with the seller.
As per our safe shopping guide, payments should not be made before inspecting or receiving any goods.
In the mean time, all payments are settled offline, directly with the seller.
As per our safe shopping guide, payments should not be made before inspecting or receiving any goods.
Firstly, you must
register as a user. Only registered users may sell on the platform.
Secondly, your email also needs to be verified as this is where you will receive most of your notifications related to selling.
As part of our - know your customer - processes, you also have to complete an online seller application form.
As part of our - know your customer - processes, you also have to complete an online seller application form.
To promote a safe shopping environment, we require this as part of our - know your customer - processes when vetting applicants.
We aim to have zero scammers and zero ghost accounts on our platform.